BabyAbby
is pleased to have you as a visitor to our site. Below you will
find information on our policies and how to contact us. Please send
us an email or call us if you require further assistance.
BabyAbby
Mailing Address:
5151 Franklin Street; Denver, CO 80216
Phone Hours:
Please note that we are only available to take phone calls between
9:30am - 3:00pm MST Monday-Friday. We are always available via
email and try to respond
to all inquiries quickly.
Tel: 303-733-5376 Toll Free: 800-972-7357
Fax: 303-777-6117
Email: info@babyabby.com
Guarantee:
We guarantee all of our products for complete satisfaction.
If for any reason you are not satisfied, return your purchase in
unused, original condition, with all accessories included, within
30 days for a complete refund of the purchase price (not including
shipping & handling - if you receive free shipping on your order
we will refund your total minus the actual shipping cost). Orders
returned after 30 days must have an authoriztion and are subject
to a restocking charge (10%). Please allow up to 3 weeks for processing
of returns.
Stroller Exception: We drop ship strollers from the manufacturer,
and many do not accept returns. Therefore we apply a 10% restocking
charge to all stroller returns, except for cases where the stroller
was damaged in shipment or when we made a mistake on your order.
Product Colors and Patterns:
We try to provide an accurate representation of the
colors and patterns of our products. Due to the nature of the internet,
with a variety of browsers and monitors, it is not always possible
to get the colors exact. If you are not satisfied with the color
of the product you received, you may return it for replacement or
refund.
Methods of Payment:
We accept VISA and Mastercard and
American Express credit card orders via the Yahoo! Store.
We are unable to accept debit cards due to the requirement of a
PIN number.
We also accept check and money order payments via
mail. Add the items you wish to purchase to your shopping cart and
then proceed to check out. Select Check/Money Order under payment
types on the Billing Information page during check out. Then print
out the Order Confirmation page and send it along with your check
to: BabyAbby Orders; 5151 Franklin Street; Denver, Colorado 80216.
We process check orders when the check is received, so please allow
for an additional 2-4 weeks for delivery.
Sales Tax:
Orders shipped within Colorado will be charged 4.1%
sales tax.
Shipping & Handling:
In order to keep our shipping costs low given rising
fuel and shipping charges, we ship most orders via USPS Priority
Mail (under 2 lbs.) or UPS Ground (over 2 lbs).
APO/FPO or Alaska/Hawaii/Puerto Rico: Select the APO/FPO
or Alaska/Hawaii/PR option when entering the shipping information
and we will be sure to ship via USPS Priority Mail.
In a hurry? We also offer Next Day and Two Day service within
the Continental US for an additional charge. Next Day and 2nd Day
services do require a signature, so please provide an address where
you or someone you trust can sign for the package. (If this is not
possible, let us know and we can arrange for a Signature Release).
Please note that due to size limitations, we are not able to ship
2nd Day or Next Day on some products. We will advise you if we are
unable to ship to your specifications and adjust the shipping &
handling charges accordingly.
All in stock regular orders ship in 1-3 business days from the date
of receipt. Next Day and Two Day Air orders received by 12pm MST
ship the same day. We only ship via ground for orders in excess
of 20 lbs.
All shipping companies charge based on the weight of the shipment.
The shipping & handling charges added to your order are based on
the total weight of the items in your order rather than the total
cost of your order. This reflects the most accurate and fair method
for charging for shipping because it is the way we are charged by
USPS and UPS. We do not raise product prices in order to offer free
shipping like many other companies do. Shipping & Handling charges
are not a source of profit for Baby Abby.
Please confirm your shipping address. In the event that the
package is returned to us or one of the shipping carriers assess
us an address correction fee (generally $10), we will pass the charge
on to you.
Oversized Items: Due to their large size, a few of our products
(Nurse EZ Twin, Body Support Pillow & and all changing pads) are
considered "Oversized" by the major shipping providers (USPS, UPS
& Fedex). Because they are oversized, the shipping providers charge
for dimensional weight rather than actual weight.
Ugly Boxes: In an effort to be friendly to our environment
and to keep our shipping prices low, we will reuse manufacturer's
shipping boxes when possible. They are not always pretty, but they
do the job.
| Shipment Weight |
Continental
US |
Alaska/Hawaii/PR
APO/FPO |
USPS Priority Mail
or UPS Ground |
UPS 2nd Day |
UPS Next Day |
USPS Priority Mail |
| Order weight - Less than 0.5 lb |
$2.65* |
$13.60 |
$23.35 |
$2.65* |
| Order weight - Less than 1 lb |
$4.70 |
$15.10 |
$24.65 |
$4.70 |
| Order weight - Less than 2 lbs |
$7.00 |
$16.15 |
$25.75 |
$7.70 |
| Order weight - Less than 3 lbs |
$8.00 |
$17.50 |
$28.35 |
$10.75 |
| Order weight - Less than 4 lbs |
$8.50 |
$19.10 |
$30.70 |
$13.65 |
| Order weight - Less than 5 lbs |
$8.75 |
$20.60 |
$33.10 |
$16.05 |
| Order weight - Less than 6 lbs |
$9.00 |
$22.50 |
$35.15 |
$16.25 |
| Order weight - Less than 7 lbs |
$9.10 |
$24.60 |
$37.55 |
$18.50 |
| Order weight - Less than 8 lbs |
$9.20 |
$28.45 |
$39.65 |
$20.75 |
| Order weight - Less than 9 lbs |
$9.50 |
$29.25 |
$41.75 |
$23.05 |
| Order weight - Less than 10 lbs |
$9.20 |
$29.10 |
$43.85 |
$25.25 |
| Order weight - Less than 15 lbs |
$15.00 |
$40.25 |
$54.10 |
$30.70 |
| Order weight - Less than 20 lbs |
$18.50 |
$46.75 |
$61.15 |
$34.60 |
| Order weight - Less than 25 lbs |
$22.50 |
NA |
NA |
$38.25 |
| Order weight - Less than 50 lbs |
$40.00 |
NA |
NA |
NA |
| Order weight - Less than 70 lbs |
$27.50 |
NA |
NA |
NA |
| Oversize or More than 70 lbs |
$29.50 |
NA |
NA |
NA |
*Note: up to 1/2 lb. ships via USPS First Class for lower costs
to you.
International Orders: We ship our international
orders using US Postal Service Express Mail. This service normally
takes 6-10 days in transit, depending on the speed of customs in
individual countries. We found this service to be the best balance
of reasonable prices with a reasonable delivery time.
INTERNATIONAL CUSTOMERS PLEASE NOTE: Some orders that arrive
overseas may be subject to customs, tariffs, or other import fees.
Please check with your local postal or customs agent to see if you
will have to pay this fee. Our experience is that most of our overseas
shipments are not subject to any additional taxes, but we have no
way of knowing what the policy is for each and every country. We
are not responsible for these types of fees. If any additional fee
is due, it must be paid by you! The international rates are:
| Int'l Shipment Weight |
Int'l
Parcel Post - Airmail |
| Canada/Mexico |
All Others |
| Order weight - Less than 1 lb |
$13.00 |
$28.00 |
| Order weight - Less than 2 lbs |
$13.50 |
$32.00 |
| Order weight - Less than 3 lbs |
$14.50 |
$36.00 |
| Order weight - Less than 4 lbs |
$16.50 |
$40.00 |
| Order weight - Less than 5 lbs |
$18.00 |
$44.00 |
| Order weight - Less than 6 lbs |
$19.50 |
$47.85 |
| Order weight - Less than 7 lbs |
$20.50 |
$51.70 |
| Order weight - Less than 8 lbs |
$23.50 |
$55.55 |
| Order weight - Less than 9 lbs |
$25.50 |
$59.40 |
| Order weight - Less than 10 lbs |
$26.50 |
$63.25 |
Privacy Policy:
At BabyAbby, your right to privacy and data security
is a primary concern. Below are the guidelines we use for protecting
the information you provide us during a visit to our Internet site.
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages,
ordering system, and order data. Yahoo! automatically collects order
information but may only use this information in the aggregate.
If you accessed this store through Yahoo! Shopping, Yahoo! also
automatically collects information about your shopping experience.
Please see the Yahoo!
Privacy Policy for more information about how Yahoo! uses this
information. On our web site, we request information from you when
you place an order, sign up for our Wish List, submit a product
review, or use our Tell a Friend service. We may ask for your name,
e-mail address, phone number, address, and/or other personal information
that is needed to complete your order or process your request. In
the case of mailing lists, you will be able to "unsubscribe" to
these mailings at any time by sending an email message to
custserv@babyabby.com.
Employees of Baby Abby who have access to your personal information
and prospect information are required to keep the information confidential
and not use it for any other purpose than to carry out the services
they are performing for us. We will not sell your personal information!
Information regarding you (such as name, address and phone number)
or your order and the products you purchase will not be given or
sold to any outside organization for its use in marketing or solicitation.
Third party Internet sites linked through the www.babyabby.com or
store.yahoo.com/babyabby sites have separate privacy and data collection
practices, independent of us. BabyAbby has no responsibility or
liability for these independent policies or actions. Please be careful
and responsible whenever you're online. |